My Process
Project snapshot:
How did I go about choosing the right research framework and following with a thorough design process for the overall project?
1. Mapping the as-is state
Following a series of qualitative interviews and quantitative surveys, as well as system usability assesment, I’ve mapped the as-is experience and data flows across the product.
2. Goal setting
I’ve then defined the first hypothesis and assumptions - such as “a better visualisation of what the team is working on will improve the user communication and dependencies.
This was followed by precise mapping of the business goals that the product has to answer.
3. Design
Moving into design part of the project, I’ve established the product IA and created a multitude of concepts and storyboards to bring the product to life.
4. Continous improvement
Those concepts were subsequently refined into low fidelity and mid fidelity concepts, followed by further testing.
Impact of my work
Business got:
Software that adapts to people, not constrains them, software that matches the maturity of other tools. They got an automated process without negative user impact and enhanced business performance.
I learned:
How to create a solid foundation for the future processes and journeys across the organisation, reducing complexity and improving business resilience & operational efficiency.
